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| Guest Review: 1 |
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Posted Date: 2012-04-20 |
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| This was a great stay with excellent service, beautifully appointed rooms as well as general areas.
Good housekeeping.
Excellent breakfast.
Highly recomendable.
Perfect location for downtown visits to museums, shopping, downtown strolls, etc. |
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| Guest Review: 2 |
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Posted Date: 2012-04-13 |
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| O melhor hotel onde fiquei na Europa.
Ótimo quarto, hotel lindo, bem localizado. Serviço de primeira. Café da manhã excelente.
Recomendo sempre. |
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| Guest Review: 3 |
by Chris M of
Carlisle |
Posted Date: 2012-04-05 |
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| Really enjoyed this stay..we were pampered.
If driving, be prepared for £27 per night parking..and £27 per person breakfast. However, you can find a cafe @ £4 per person for coffee and pastry.
The staff are excellent and nothing is too much troubled. |
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| Guest Review: 4 |
by Maximiliano J of
Rio de Janei |
Posted Date: 2012-04-02 |
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| A localização do hotel é fantástica. Próximo aos principais pontos turísticos de Madrid, pode-se ir caminhando a todos eles. O atendimento de todos os funcionários é excelente. Destaque para o Jesus da recepção e Martha do café da manhã. A suite em que fiquei, número 117 foi perfeita, mesmo tendo vista para a movimentada Paseo del Prado, não se escutava barulho algum, pois existem duas janelas para isolar o som. O café da manhã foi com certeza o melhor que eu tomei até hoje, são 130 itens. Melhor inclusive que o brunch do Alvear. Minha única decepção foi que a academia estava fechada para reformas. A concierge do hotel providenciou para mim todas as reservas em restaurantes e entradas de shows. Foram 5 noites maravilhosas neste hotel. Recomendo. |
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| Guest Review: 5 |
by Julio E of
Rio - RJ |
Posted Date: 2012-02-24 |
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| Atenção vale á pena compra pelo menos 1 dia de café da manhã , mas os demais tem um panaderia proxima que satisfaz por muito menos da metade do preço de ¢30, por pessoa |
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| Guest Review: 6 |
by Malcolm P of
South Cheshire, U.K |
Posted Date: 2012-02-22 |
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| Book the Red level - it gives champagne on arrival at unique check in and free bar and snacks. We thought it good value and a very nice hotel not too far out from the centre. A comfortable nights stay. |
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| Guest Review: 7 |
by Priscilla K of
Utah |
Posted Date: 2012-02-10 |
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| The staff at the Gran Melia Fenix are very well trained to be pleasant and friendly and competent. In most ways the staff exceeded expectations, including giving us presents when they found out it was our wedding anniversary. But the room we were given on check-in was adjacent to one that was being painted with oil-based paints and the smell was so strong we became ill. When we asked for a new room, the initial reaction was to offer a floor fan but even with the windows open in the coldest winter in 30 years, the smell was overpowering. We did get a new room on second request, but our clothing retained some vestiges of aroma. The hotel knew what work they were doing and their high professionalism in other ways makes this incident curious.
Still I would recommend this hotel if one makes sure to check out the room first. Unfortunately most of us who come from the western US to Spain are too tired to bother initially. |
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| Guest Review: 8 |
by M RT of
San Juan, PR |
Posted Date: 2012-01-15 |
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| The Grand Melia Fenix is a fantastic hotel. The service is what we should expect in a 5 star hotel. The breakfast was remarkable and room service impecable.
I have stayed at many hotels in Madrid and found that star ratings are not necessarily a description of the quality of the hotel.Just in the heart of Salamanca and near to all the sights. Taxi stand in front. Details as fresh flowers and excellent service from all the staff.
This hotel was perfect.
Will stay there the next time I go to Madrid. |
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| Guest Review: 9 |
by Pamela F of
Bergen County, NJ |
Posted Date: 2012-01-14 |
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| Understated luxury and elegance - reminded me of The Pierre Hotel in NYC. Excellent service, great location - loved this hotel ! |
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| Guest Review: 10 |
by AntonioA. of
Sao Paulo - SP |
Posted Date: 2012-01-06 |
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| O hotel e muito bom e o atendimento excelente. O cafe da manhã excelente. A localização boa perto dos museos, do metro, e da região da rua Serrano ( área de lojas das melhores marcas).
O quarto foi muito pequeno, quase sem espaço para as malas, porém com uma decoração diferenciada e aconchegante. |
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